FAQ
Frequently Asked Questions
For the Spring edition: Friday 12h-20h, Saturday 10h-19h and Sunday 10h-17h.
For the Fall edition: Saturday 10h-19h and Sunday 10h-17h.
The festival is organised in Brussels Expo, Place de Belgique 1, 1020 Brussels.
The programme is similar each day, unless otherwise stated. It may happen that a band, artist or special guest can only be present for 1 or 2 days. In any case: it is almost impossible to experience all activities in just one day, so it is definitely worth coming to the festival on multiple days.
First of all, comfortable shoes! Your feet will thank you later. Also take some cash, as many vendors do not accept credit cards. Don’t forget your smartphone to take pictures of all the cosplayers and decorations.
Also, a little tip: take a bag or a box to store your future purchases.
Remember to take cash with you as not all shops have card readers. It is better to have both: cash and card.
Yes, you just have to ask for a stamp on your way out and show it on your way in. So any exit is absolutely not final. Of course, it is not the same stamp on Friday, Saturday and Sunday, so it has to be the same day.
FAQ Tickets
If you can’t find your ticket, check your spam folder in your mailbox. Do not buy a new ticket! The ticket will not be exchangeable or refundable afterwards.
For any technical issues related to ticket purchase (lost email, not received, etc.), you can visit https://customerservice.paylogic.com/hc/en-us, where you will be guided to retrieve your tickets.
If the ticketing system is not displayed on your browser (normally just above this page), please clear your cache.
Follow the “I’ve got a ticket” line and you’ll get in quickly on the day of the festival. You can show the ticket on your phone, so you don’t have to print it. Remember to turn the brightness up on your phone in that case, so that the QR code is easily recognised by the ticket scanners.
No, it is stated on the sales platform and on the tickets themselves that a Made in Asia or Heroes Comic Con ticket is not exchangeable or refundable.
No, the QR code (black square) is the most important. That code is unique and can be scanned once and only once.
No, you can show it on your phone. Just remember to max out your screen’s brightness.
The person accompanying a wheelchair user or a blind person can enter Made in Asia free of charge, without a ticket.
This rule only applies if the wheelchair user or blind person is a paying visitor and has a valid ticket. In all other cases, the accompanying person must also be in possession of a valid admission ticket.
In short:
- Only wheelchair users and blind people are entitled to a free escort.
- Children under 11 years of age in wheelchairs and/or blind people must be accompanied by a helper with a paid ticket.
No medical certificate is required.
Children under 11 on the day of the festival get in for free and do not need a ticket 🙂
Children under 11 do not need to register or need a ticket. They should only present themselves at the festival entrance.
(Please do not register them in the ticket procedure. The ticket will not be exchangeable or refundable afterwards.).
FAQ Cosplay
We ask you to read our complete rules: weapons and accessories rules. Realistic replica weapons (airsoft, paintball, plastic guns, etc.) and replica knives are not allowed.
If you have a cardboard, plastic or wooden sword, or a replica of a “fictional” weapon (such as Cloud’s Buster sword), there is no problem.
But first bring your weapon to the Weapon Check team at the festival entrance. Only they, and the police, can tell you if your replica is dangerous or not.
Brussels Expo security (which we do not manage) has strict instructions and will not let you in with your replica gun. Indeed, they may even confiscate it. All carriers of “realistic” replica weapons and carriers of replica knives will not be allowed on site. And there is nothing we can do about it.
Most cosplayers will be happy to pose with you in a photo. However, be courteous and always ask the permission of the cosplayer concerned. If they say no, respect their decision!
We will offer dressing rooms at Made in Asia, but they are quickly full.
Yes, Brussels Expo offers a cloakroom service for a fee.
FAQ Parking and travel
Yes, it is possible: you have to take the train to Brussels and then take the tram. You can find more info here: https://www.brussels-expo.com/en/accessibilite/
The festival car park fills up very quickly, so we advise you to arrive early.
Additional info
Yes, it is available. But know that since there are a load of people using the same network, things might be slower than you’re used to.
Of course! But always ask permission when you’re taking pictures of or filming a person.
Yes, as indicated on the purchased tickets, you can be photographed by our staff during the festival without us needing your explicit permission. Don’t worry: our staff are very respectful!
No, it’s not allowed: you can’t smoke cigarettes inside the halls, not even electronic ones. To do so, you will have to leave the hall.
No. Animals (cats, dogs, pandas, dinosaurs, River or Stink Spirits,…) are unfortunately not allowed at Brussels Expo.
We only allow assistance dogs (with papers and correct equipment) … and furries!
We will take you to the first aid station where you will be taken care of. The festival is not responsible but we will not let you down. Recovery Girl will take care of you.
Harassment of any kind, including stalking, intentional harassment, unwanted physical attention, physical violence and assault, will not be tolerated at Made in Asia. Harassment is grounds for dismissal from the convention without refund; the perpetrator may also be prosecuted. We want the festival to be a safe and welcoming environment for all fans. If you experience harassment during the convention, please go to the Made in Asia information desk immediately or contact the staff, crew or security.
We’ll take care of retrieving them at the end of the festival. Feel free to contact us, providing as many details as possible to find out if they are in our possession.
Yes, but know that it will need to be checked at the festival. The less you bring, the sooner you’re in!
If it’s just for personal use (and not sales), then it’s fine. Also: know that there will be loads of amazing food courts at the show. They’re part of the experience!
For accreditation, an application form will be available in the weeks leading up to the event on this page.
Contact us
Your question is not listed in the most frequently asked questions or our social networks?
Contact us! We will be happy to help.
